Before you panic, remote workstation monitoring is not something born inside secret NSA labs. Rather it is a reflection of changing working environments, and how system administrator roles must adapt to that.
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Let’s face it; workplaces are simply not the same as they used to be 20 years ago. Back then everyone worked at the office and mobile employees were lucky to have a cellphone. Today, that is reversed and more people seem to be out of the office than in it. To make things more complex, these computers are often out of the administrator’s reach unless there are policies whereby employees need to connect to the network on a regular basis or bring in the computer for maintenance. Ideally, though, the administrator would prefer to keep an eye on them remotely.
And that’s where remote workstation monitoring comes in. We look at three ways this handy toolkit can make your life easier, and more productive.
Wear less hats
IT administrators wear many hats. One minute they might help a user set a new password, and the next they might be recovering a server. Their days can often be consumed in a whirlwind of activity as they try to keep up with all these different tasks – and having external employees only adds in a new layer of complexity.
Remote workstation monitoring functions as an extra pair of hands. It can monitor the machines your external employees are using, continually checking for a whole host of details such as hard disk space remaining, the presence of current antivirus and backup files and Windows® services not responding. In this way, remote workstation monitoring software leaves you free to be more productive on other tasks, because the software is wearing many of the hats for you.
2) Prevent small issues becoming BIG
“My computer is not working. It just died on me.”
There is probably not a system administrator out there who haven’t heard that phrase in some shape or form. Remote workstation monitoring is proactive, scanning machines to detect issues before they become a problem. That means you will receive an alert when things start going wrong on a user’s machine, rather than a telephone call from a user that just saw their screen go blank.
This proactive approach allows you to take immediate action to prevent the problem, keeping your employees productive and your system running at optimal performance.
3) Inject a little cloud into your system
Cloud-based solutions allow you to deliver remote workstation monitoring simply and effectively. Once the agent is installed, computers are added to the cloud automatically, so your duties don’t increase beyond monitoring and responding only when you are needed
Even better, remote workstation monitoring can then be effected from anywhere, with alerts received by email or SMS text message on any device you choose, allowing you to also enjoy working from outside the regular office environment. More importantly, you can address potentially serious issues immediately, without getting that dreaded weekend call that says the system has gone down.
Remote workstation monitoring provides your system with a solid health check, even taking remedial actions where it can. Rather than be plagued by continuous calls from external workers, you can allow your remote workstation monitoring software to help you keep an eye on their machines and fix any issues before they turn into problems. In fact, this solution is so smart, the NSA probably wishes they thought of it first.