You’ve probably seen those webpages which have the secrets to finding a human being on various monolithic IVR (Integrated Voice Response) phone systems.

I hate these systems. In our tech support, we use call screeners.  You call in our toll-free number, get a screener who gets the gist of your problem, assigns you a trouble ticket and then forwards your call to the appropriate technician. It adds perhaps a minute to the call but it makes the whole experience much more satisfactory.  

The link to this new “Find a Human” site is here.  

 

Alex Eckelberry