Normally, I write GFI MAX’s bi-monthly survey and at the same time pick a worthy and topical fund (from your suggestions) to make a $500 donation to.  I really like the fact that money is being donated to a worthy cause in return for your time spent filling in our survey.  And it seems to […]

Once upon a time, way back in 2006, just before Microsoft were about to release Windows Vista.  If I remember correctly this program was codenamed EVO – Exchange, Vista & Office, and MS were spending tons of money on hype creation. Anyway, I reckoned, I’d better get a bit of advanced view seeing as I […]

In a past life, or some time ago at least… I ran a fairly successful and fast growing IT support company here in the UK.  From a standing start we trampled over the local competition, doubled in size every year while doing good work for our customers. One of the reasons we managed to do […]

With the imminent announcement of GFI MAX Remote Management’s new and greatly improved remote support tool ‘Take Control’ – it’s time to take a close look at the world of Remote IT Support. If you’re a hard pressed IT Support Company there are many advantages to Remote Support which can bring huge benefits to your […]

Managed Services seems to be the latest fandango title applied to IT Support companies who offer their services to Small & Medium Sized Businesses who can’t really afford their own internal IT staff. Just to be clear, I’d suggest that Managed Services is a very distinct risk model from the standard break/fix (or professional services) […]

I love this piece of inspiration.  I used to have it on my wall when I ran a fast growing IT Support Company. “It is not the critic who counts: not the man who points out how the strong man stumbles or where the doer of deeds could have done better. The credit belongs to […]

Lately, I’ve been up to my eyeballs in Webinars!  We’ve delivered GFI MAX Building Blocks Webinars to thousands of IT Support Companies worldwide.  These webinars demonstrate an easy way to move towards recurring revenues (assuming that’s what you and your customers need). This week I caught a minute to reflect on what it was like […]

I was having lunch today with a guy who runs a web/software development business for hire in our town.  He was explaining how he was growing tired of it and was considering other things. I was digging for more information to see if I could help him and it turns out he was tired of […]

Earlier in the year we ran a survey on RMM Software, this is the software IT Company’s/MSP’s use to run their technical operations. What emerged were a few very revealing results on the software itself: Only 4% report they use the full potential of the system they buy. 50% said it took a month or […]

We are always keen to know what IT support companies think about, what keeps them awake at night and of course what do (and would like to do) with our software, what their problems are, how our software can help. We are determined to avoid the trap that many tech houses have of assuming they […]