Having run an IT Support Company for a few years, I arrived at the conclusion that that an IT Support Company/MSP needs the following Internal Systems: Monitoring System Remote Support & Management Tools Helpdesk System CRM/Purchasing/Logistics System Billing / Financial System Performance Review System I used to spend a lot of time looking for ONE […]

Simon Butler, aka Sembee,  Microsoft Exchange Server MVP, author of the technical articles at amset.info, and Director of Sembee Ltd. Over the weekend one of my clients suffered an authenticated user attack on the SMTP interface of the Exchange 2003 server. This was detected by the monitoring tool I use, HoundDog, now GFI MAX. Read the […]

We’re pleased to announce that we’ve recently agreed to become ‘Gold Sponsors’ of MSP Partners; an alliance established by leading IT manufacturers to provide solution providers with a comprehensive and collaborative online education source dedicated to Managed Services.  Chief Executive, Doug Wilson, said the partnership provided the company with the opportunity to share its ‘Common […]

HoundDog Technology, now GFI MAX, is pleased to announce a new release of ‘Advanced Monitoring Agent v7.1.1′. The updated agent contains improved support for: Extended Integrity checks to Microsoft Backup Symantec Backup Exec System Recovery in French and German.

We’re delighted to report that we’ve been shortlisted for review as Best Managed Services Platform 2009, in the Business Solutions Best Channel Product survey in North America. The Business Solutions survey which runs from Friday 29th May until the 19th of June, 2009 is designed to provide information on leading products in multiple technology categories, […]

Things against You: Track Record Established Competition Durability Experience Finances People who’ve promised customers and not delivered and/or disappeared without a trace Things for You: You (and your smile): ◦ You’re keen and need to survive ◦ You have the skills (or should have) ◦ Your life/work experiences elsewhere.