Here at GFI Software, our aim has always been to take care of our partners and customers, and provide them with the support they need to fulfill the everyday challenges the world of IT security and communications decides to throw at them. Scott Brighton, GFI Software CEO, has reiterated his position of providing world-class support many times, and it is something which our Support Team are constantly working on.

This is our commitment to you and we are currently building a kick-ass global support team, with multi-language support staff who are capable of handling the toughest of support queries.

Whether you’re already a part of the GFI family or newly joined, we wanted to summarize where you can go today for technical support and what you can expect from us as we continue on our exciting journey together. Read on to find out more…

How do I access technical support?

We’ve created these quick links to help you reach support for the products you use:

What support resources do you offer?

It is our goal to ensure all our partners and customers get access to a full range of resources. For anyone looking for a reminder or for those new to GFI, here’s a little taster of what you can expect:

GFI Self Help

In this section you will be able to access all the information relating to your product. From manuals and guides to how-to videos to technical whitepapers, all these resources are available as first point of help.

For those wanting to provide valuable feedback on our products, check out http://feedback.gfi.com/.

Support Ticketing

If your question hasn’t been answered in the GFI Self Help system, you can create a support ticket. Please try and fill in all the fields so that our Technical support has all the information they need to contact you back. You can also attach a .zip file with any logs or other documents you might want to send.

Telephone Support

If you would like to get in touch with an actual human being via telephone, you can give us a call on the numbers found on these pages:

How will I know when all of these resources are available for the Kerio and Exinda product portfolios?

We’ll be updating these quick links:

Stay tuned as we continue to make updates!