In spite of deploying multiple tools that claim to prevent unplanned outages they still happen in your shop – right?

Think back to your last unplanned outage, vendor not meeting a delivery SLA, or a lack of governance reporting. What signs did your post-mortem uncover?  Were there tell tales that would have helped you prevent the occurrence or get to the root cause more quickly? Or, like most, were you so buried in conflicting data that you failed to obtain the insight quickly enough to avoid the incident or minimize damage?

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It’s probably not because you haven’t sunk every dollar you can afford into tools. In 35 years in the industry I’ve seen hundreds of tools that promise to provide information that will reduce the number of incidents and damage caused by incidents. The truth is that the technical solutions and cost challenges to deploy these tools broadly have always created a ‘reality gap’.

Most legacy tools force you to limit the event data that you can collect and analyze and the integrations to other systems are restricted. Without diverting resources from other strategic priorities, IT leaders often opt to deploy tools shallowly in their environment and limit the data that they collect.

What if rather than panning for gold in a river with a shovel and a sluice box, you could effectively open a pit mine with large trucks, crushers and modern extraction techniques?  If you know there is gold in the area, you’ll get to it without leaving a lot behind. I know, you’re asking “but how do I do that cost effectively?”

There is a way.  It’s what we call Quality of Experience (QX). At its core, Quality of Experience consists of three primary characteristics, consistency, reliability and controllability of your business critical applications.

Exinda’s QX solution is built to address the challenges of today’s distributed enterprise that are leveraging next generation network architectures. Today’s enterprise demands application QX to go beyond just speed. In a world of Shadow IT this requires tools that can deliver multi-dimensional visibility and control for your private data center, cloud or hybrid hosted applications across MPLS or commercial Internet fabrics.

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We recognize that in the world of Shadow IT it’s really hard to achieve this because most IT teams lack the tools and skills to control application Quality of Experience. This is difficult for three reasons:

1. It is difficult to Measure QX.  Organizations generally lack visibility and control of BOTH application and network layers, which is absolutely required to truly understand and impact QX.

2. They have difficulty Boosting QX.  The complex network and application environments that are present in the new WAN architecture mean that IT teams lack the skills to diagnose, fix and prevent QX issues.

3. It is tough to Automate QX Best Practices.  There’s just no easy way to ensure that optimal QX policies are adopted and enforced across the enterprise estate.

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Chat with an Exinda Solution Expert and discover how we cam help you minimize the risk of unplanned outages or SLA breaches that could put your key applications at risk.